RETURNS & EXCHANGES

Not sure if you want to keep your full order?? No problem ,we accept returns within 30 days of you receiving your item/s for either an exchange or a full refund of the product price.

If you would like to exchange for another size then please add a note in the parcel stating the exchange and we will process this once we receive it.

Please note that we will be happy to refund the full cost of the item, delivery costs will not be refunded unless the item/s received are faulty.

We will process your return as quickly as possible but please allow up to 10 days for the refund process to go through.

Please email orders@nellyandroo.com with your returns request and we will send you the address.